halo303 Platform Privacy Notice
This page describes what we collect when you use halo303 and how we keep that data protected. We are committed to safeguarding your personal information and operating transparently about our data practices. Your privacy matters to us, and we follow industry standards for encryption, access control, and secure storage.
When you register on halo303, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1, Piala AFF, or any other market, we collect certain data to verify your identity, process your payments, and provide our service. This notice explains what we collect, how we use it, and what rights you have.
We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team via the channels listed in your account settings.
Data We Collect on halo303
We collect your personal information in several ways. During account registration, we ask for your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations.
When you deposit or withdraw funds, we collect payment details. If you choose DANA, e-wallet, mobile banking, or local payment, your e-wallet provider shares transaction confirmation with us. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we record your account holder name and the last four digits of your account number. We do not store your full bank credentials.
We also collect behavioural data when you use halo303. This includes your betting history, game selections, login times, device information (browser, operating system, IP address), and transaction records. This data helps us detect fraud, personalise your experience, and improve our platform.
If you contact our support team, we retain your messages and any attachments you send. This allows us to resolve your issue and maintain a record of our interactions with you.
Identity verification is mandatory
We collect government ID copies and proof-of-address documents as part of KYC (Know Your Customer) checks required by law. These documents are essential for account activation and withdrawal requests.
How We Use Your Data
Our primary use of your data is to deliver halo303's service — accepting deposits, processing withdrawals, settling bets, and crediting bonuses. We also use your information to:
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Verify your identityWe cross-reference your submitted documents against government records to confirm you are the account holder and of legal age.
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Detect fraud and money-launderingWe analyse transaction patterns and IP data to prevent unauthorised account access and illicit activity.
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Send transactional emailsWe notify you about deposits, withdrawals, bonus credits, and account changes via email or SMS.
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Improve our serviceWe analyse aggregate (not individual) usage patterns to optimise our sportsbook, live casino, and slot games.
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Comply with lawWe disclose information to government agencies, law enforcement, or regulators when legally required.
Third Parties and Data Processors
We may share your data with trusted third parties who process it on our behalf. Payment processors such as online payment, e-wallet, mobile banking, local payment, and bank partners receive necessary transaction details to settle deposits and withdrawals. Identity-verification services may access your government ID to confirm authenticity.
Our servers and databases may be hosted by cloud providers located outside Indonesia. When your data is stored internationally, it remains subject to this privacy notice and our security standards. Some jurisdictions may have different data-protection laws; we comply with the highest applicable standard.
We do not sell your personal information to third parties for marketing. We do not share your betting history or financial data with external advertisers or data brokers.
Data Security and Retention
We use SSL encryption for all data transmissions between your device and halo303's servers. Your password is hashed and never stored in plain text. Access to customer data is restricted to authorised staff and contractors who need it to perform their roles.
We retain your data for as long as your account is active, plus a retention period after closure to comply with financial regulations and respond to disputes. Government ID copies are stored securely and deleted after seven years unless legal proceedings require longer retention.
If there is a data breach, we investigate immediately and notify affected members via email. We cooperate with relevant authorities and take steps to prevent future incidents.
- SSL encryption
- Secure Sockets Layer — a standard protocol that encrypts data in transit between your browser and our servers, preventing interception.
- KYC verification
- Know Your Customer — a regulatory requirement to verify your identity using government-issued documents and proof of address.
- Data processor
- A third party (e.g., payment provider, cloud host) that processes data on our behalf under strict confidentiality agreements.
Your Rights and Contact Information
You have the right to request a copy of the personal data we hold about you, subject to valid identity verification. You may also request that we correct inaccurate information or delete data where no legal obligation requires retention.
If you wish to exercise these rights or file a complaint about our data practices, contact our support team. Provide your account email and a clear description of your request. We aim to respond within 14 days.
We are committed to protecting your privacy while delivering halo303's entertainment service. Our data practices are transparent, proportionate to our business needs, and compliant with applicable privacy laws across the jurisdictions where we operate — including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Cookies and Tracking
We use cookies to remember your login session, store your language preference, and analyse how you navigate halo303. Cookies are small files stored on your device. Most are session-based and expire when you close your browser. Some may persist longer to improve your experience across future visits.
You can manage cookie settings in your browser. Disabling cookies may affect your ability to log in or access certain features. We do not use cookies for purposes beyond service delivery and fraud prevention.
Policy Updates
We may update this privacy notice to reflect changes in our practices or applicable law. Material changes are announced at least 30 days in advance via email or a notice on halo303. Continued use of our platform after changes become effective constitutes your acceptance of the updated policy.